Terms of Use

Last Updated: June 16, 2025

This website at www.carloinc.net or any of the websites of our affiliated entitles and subsidiaries (the “Websites”) are made available to our consumers or users (referred to as “you” or “your”) by Carlo Inc., and our subsidiaries or affiliates (collectively, the “Company,” “our,” “we,” or “us”). These terms of use are entered into by and between you and Company. Please read these terms of use (the “Terms of Use”) carefully before accessing, viewing or using the Websites. By accessing, viewing or using the Websites, you agree to be bound by all the Terms of Use. If you do not agree to all the Terms of Use, you do not have the right to access, view or use the Websites. In addition, you may be required to establish a user account, including without limitation user name and password access, to access or use certain features the Websites. If so, you are solely responsible for keeping your user name and password secure and notifying the Company of any unauthorized usage of any user account you create. The Company may modify the Terms of Use from time to time, in the sole discretion of the Company. You are responsible for complying with the most current version of the Terms of Use posted on the Websites. Your use of the Websites following any modifications will signify your consent and acceptance of such revised Terms of Use.

The Terms of Use do not alter the terms and conditions of any agreement you may have or form with the Company, including without limitation dwelling or self-storage rental agreements.

USE OF COPYRIGHTED MATERIALS/TRADEMARKS

Any materials on the Websites, including without limitation any documentation, content, text, data, graphics, images, video and audio clips, interfaces or other materials, information or works of authorship are copyrighted materials (i) owned by Company (collectively, the “Materials”) or (ii) provided by third-party licensors and suppliers to Company (collectively, the “Third-Party Content”). All rights not expressly granted in and to the Websites, the Materials and the Third-Party Content are reserved to their respective owners, subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. You agree to abide by all copyright notices and trademark, information and other restrictions in connection with the Websites, including without limitation any Materials and Third-Party Content therein.

Except as otherwise noted in the Websites, you are hereby authorized to view, download, cache, copy and print the Materials solely for your personal, non-commercial use in connection with services provided by the Company, and not for resale or further distribution, retransmission, or any other use, and further subject to the following conditions:

  • Any copy of the Materials or portion thereof must include all copyright notices appearing on the original.
  • Company reserves the right to revoke such authorization at any time, and any such use by you shall be discontinued immediately upon notice from Company.

The Materials may contain trademarks, service marks and trade names which are owned by the Company (the “Company Marks”). The Third-Party Content may also contain brand and product names which are trademarks, service marks or trade names of third-parties, which are the property of their respective owners (the “Third-Party Marks”).

Unless you have permission from the owner of the Third-Party Content, you agree only to display the Third-Party Content on your personal computer solely for your personal or internal business use. You acknowledge and agree that you have no right to download, cache, reproduce, modify, distribute, display (except as set forth in this paragraph), edit, alter or enhance any of the Third-Party Content in any manner unless you have permission from the owner of the Third-Party Content. You acknowledge and agree that the Third-Party Content does not reflect the views of Company and that Company is not responsible for any views, ideas, positions, materials and the like contained in any Third-Party Content.

Nothing contained in the Websites shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights (“IP Rights”) of Company, its affiliates, or any third-party, and, except as expressly provided herein, all such IP Rights in the Materials, Third-Party Content, Company Marks and/or Third-Party Marks are expressly reserved to Company, its affiliates, and/or any third-party, as applicable. Without limiting the generality of the foregoing, unless you have the express prior written consent of Company or written permission from a third-party with respect to such party’s Third-Party Content or Marks, you may not (i) distribute the Websites, or any portion thereof or content (including without limitation Materials and Third-Party Content) of any kind included therein, in any medium, (ii) modify the Websites, or any portion thereof, (iii) access the Materials and Third-Party Content through any technology or means other than those provided on the Websites themselves, (iv) use the Websites, or any portion thereof or content of any kind included therein, in any medium, for any commercial use, or (v) transmit, broadcast, display, sell, license or otherwise exploit the Websites or IP Rights for any other purpose whatsoever without the prior written consent of the respective owners.

Subject to the Privacy Policy’s protection of your Personal Information, any materials that you post, publish or transmit via the Websites, including without limitation as an attachment, shall be deemed licensed to the Company for any and all uses reasonably related to the Websites or Company services, and free of any IP Rights claimed by you or any third-party. Please do not post, publish or transmit any content of any kind to the Websites unless you own or control such content, or have a license or other right to use it.

HYPERLINKS TO THIS SITE

You are granted a limited, nonexclusive right to create a “hypertext” link to the Websites provided that such link is to the entry or home pages of the Websites and does not portray the Company or any of its products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked by the Company at any time for any reason whatsoever. You may not use, frame, or utilize framing techniques to enclose any Company trademark, logo or trade name or other proprietary information including the Materials found at or on the Websites, the content of any text or the layout/design of any page of the Websites or any form contained on a page of the Websites without the express prior written consent of the Company in each instance. In addition, you may not use any meta-tags or any other “hidden text” utilizing a Company Mark or Company affiliated name, trademark, product name or other designator, including without limitation domain names or HTML tags, without express written consent from Company in each instance.

LINKS TO THIRD-PARTY WEBSITES

The Websites may be linked to other websites on the World Wide Web or Internet that are not affiliated with, under the control of, or otherwise maintained by the Company. For example, third-party advertising links may lead to third-party websites. If you use these links, you may leave the Websites. The Company has not reviewed any of these third-party sites and does not control and is not responsible for any of these sites or their content. The Company does not endorse any opinion, recommendation or advice expressed therein or make any representations about third-party sites, their usefulness or safety, any intellectual property rights of or relating to such content, or any information or other products, services or materials found there, or any results that may be obtained from using them, and the Company expressly disclaims any and all liability in connection with such third-party sites. You understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive and hereby do waive, any legal or equitable rights or remedies you have or may have against Company in connection with such third-party sites or content. You further understand and acknowledge if you decide to access any of the third-party sites linked to the Websites, you do so entirely at your own risk.

NONINTERFERENCE

You shall not circumvent, disable or otherwise interfere with security-related features of the Websites or features that prevent or restrict use or copying of any Materials and/or Third-Party Content or enforce limitations on use of the Websites or any such content therein.

DISCLAIMER OF WARRANTIES

Except as may be expressly set forth otherwise in a written agreement between you and Company or a Company affiliate, Company has no special relationship with or fiduciary duty to you. ALL USE OF THE WEBSITES, INCLUDING WITHOUT LIMITATION MATERIALS AND THIRD-PARTY CONTENT SHALL BE AT YOUR OWN RISK AND ALL OF THE FOREGOING ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (i) ERRORS, MISTAKES, OR INACCURACIES OF MATERIALS AND/OR THIRD-PARTY CONTENT, (ii) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITES, (iii) ANY UNAUTHORIZED ACCESS TO OR USE OF COMPANY’S SECURE SERVERS, (iv) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR USE OF THE WEBSITES, (v) ANY BUGS, VIRUSES, TROJAN HORSES, COOKIES OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITES BY ANY THIRD-PARTY, AND/OR (vi) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

To the extent the Company is managing a property where you are renting or buying a home, you must rely solely on your own investigation and conclusions regarding such home, including without limitation conclusions involving construction, engineering, and financial matters. Information on the Websites should not be relied upon for accuracy, timeliness and completeness. Projections, forecasts and estimates on the Websites are not guarantees of current or future performance.

LIMITATION OF LIABILITY

IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU OR ANY THIRD-PARTY CLAIMING THROUGH YOU FOR ANY DAMAGES IN CONNECTION WITH YOUR USE OF THE WEBSITES, YOUR INABILITY TO USE THE WEBSITES OR ANY CONTENT APPEARING ON THE WEBSITES. IN NO EVENT WILL COMPANY BE LIABLE TO YOU OR ANY THIRD-PARTY CLAIMING THROUGH YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM CLAIMS RELATED TO PERSONAL INJURY OR DEATH, LOSS OF DATA, LOST REVENUE, LOST PROFITS, LOSS OF USE OR OTHER ECONOMIC ADVANTAGE, CHANGE IN APPLICABLE GOVERNMENT REGULATIONS, REGARDLESS OF THE FORM OF THE ACTION AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NOTWITHSTANDING THE FOREGOING LIMITATIONS, IN NO EVENT WILL THE TOTAL, CUMULATIVE LIABILITY OF COMPANY FOR DAMAGES UNDER THE TERMS OF USE EXCEED ONE HUNDRED DOLLARS ($100.00). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

PRESS RELEASES

The information contained in press releases issued by the Company may be based on incomplete, incorrect or outdated information, and should not be deemed accurate or current any time after the date the release was posted. The Company has no intention of updating, and specifically disclaims any duty to update, the information in the press releases.

FAIR HOUSING STATEMENT

The Company is committed to compliance with all federal, state, and local fair housing laws. The Company will not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, or any other specific class or condition protected by applicable laws. The Company will consider any reasonable accommodation or reasonable modification based upon a disability-related need that it is made aware of in accordance with applicable law. Please note that the person(s) requesting reasonable accommodations or modifications may be responsible for related expenses.

COPYRIGHT INFRINGEMENT POLICY

The Company does not knowingly permit copyright infringing activities on the Websites.

If a person is a copyright owner or an agent of the owner and believes that any content posted on the Websites infringes upon another’s copyrights, such person may submit a notification to us pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing the Company with the following information in writing (see 17 U.S.C. 512(c)(3) for further detail):

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works on said website;
  • dentification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the Company to locate the material;
  • Information reasonably sufficient to permit the Company to contact the reporting person, such as an address, telephone number, and, if available, an electronic mail;
  • A statement that the reporting person has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the reporting person is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

The Company receives such notifications of claimed infringement at the contact information listed herein. We will review and address notices that comply with the above requirements. We recommend that you consult your legal advisor before filing such a notice or any counter-notice under the DMCA.

PROHIBITED USES

You may use the Websites only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Websites:

  • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • In any manner that is generally regarded as obscene, violent, false, misleading, hateful, harassing or discriminative, including without limitation any commentary constituting slander, libel, invasion of privacy, or infliction of emotional distress.
  • In any way intended to collect or harvest information, including without limitation personal information, about other users, including without limitation in any manner inconsistent with our Privacy Policy.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To transmit, or procure the sending of, any commercial, advertising, or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” “phishing,” “catfishing” or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Websites, or which, as determined by us, may harm the Company or users of the Websites, or expose them to liability.

Additionally, you agree not to:

  • Use the Websites in any manner that could disable, overburden, damage, or impair the Websites or interfere with any other party's use of the Websites, including their ability to engage in real time activities through the Websites.
  • Use any robot, spider, program or other automatic device, process, or means to access or interact with the Websites for any purpose, including monitoring, copying, “spoofing,” “hacking,” modifying or redirecting any of the material or traffic on the Websites.
  • Use any manual process to monitor or copy any of the Materials and/or Third-Party Content on the Websites, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Websites.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Websites, the server on which the Websites are stored, or any server, computer, or database connected to the Websites.
  • Attack the Websites via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Websites.

INDEMNITY

You agree to defend, indemnify and hold harmless the Company and its affiliates, officers, directors, owners, operators, employees, licensors and agents, from and against any and all claims, actions, demands, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from, related to or in connection with: (i) your use of and access to the Websites, including without limitation any Materials contained herein; (ii) your violation of any of these Terms of Use; and/or (iii) your violation of any third-party right, including without limitation any Third-Party Content or any other third-party copyright, property, or privacy right in connection with your use of or access to the Websites.

CHANGES TO THE TERMS OF USE

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Websites thereafter.

Your continued use of the Websites following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

GENERAL PROVISIONS

Any rights you may have to use or access the Websites or any services provided by the Company may be suspended or terminated for any violation or breach of these Terms of Use. Enforcement of the Terms of Use will be governed by California law, excluding its conflict and choice of law principles. The exclusive jurisdiction and venue for any claims arising out of or related to the Terms of Use or your use of the Websites will lie in the state or federal courts located in California and you irrevocably agree to submit to the jurisdiction of such courts. The failure of Company to enforce any right or provision in the Terms of Use will not constitute a waiver of such right or provision unless acknowledged and agreed to by Company in writing. In the event that a court of competent jurisdiction finds any provision of these Terms of Use to be illegal, invalid or unenforceable, the remaining portions will remain in full force and effect.

CONTACT US

You are invited to utilize the Contact Us web form to exercise your rights in this section at https://www.carloinc.net/contact-us or contact the Company at the information provided below.

To ask questions, register a complaint or concern, or comment about these Terms of Use, our Privacy Policy and/or privacy practices, please contact us at:

Email: receptionist@carloinc.net

Telephone number: 818.989.6200

Mailing Address:

Carlo Inc.
P.O Box 7227
Van Nuys, CA 91409